TroubleShooting
This is Not Working on My Device GRRRRRR!
It is very frustrating to have electronic devices that you either can’t get to work on a device or are not compatible with specific devices. This handout will help you identify whether our technology resources are compatible with your device and the best method of using each of our technology resources on your type of device. Also, pay attention to browser use too. Different programs work best within different web browsers.
Before you explore your options, I highly recommend downloading the Google Chrome Web Browser, if you do not have it, and setting up your student’s Clever Dashboard on the device they will be using. It will prevent a good many troubleshooting issues from occurring!
Before you explore your options, I highly recommend downloading the Google Chrome Web Browser, if you do not have it, and setting up your student’s Clever Dashboard on the device they will be using. It will prevent a good many troubleshooting issues from occurring!
I can see the website but the video or Activity is Not showing Up
More than likely, you do not have Adobe Flash enabled in your internet browser settings. To check, click on the browser icon below that you are using. Follow the instructions.
This Program Says I Need Adobe Flash Player
When you receive this message, it can be scary because it is hard to tell if you really need what the program is asking you for, or if it is a potential virus.
If you are on Google Chrome, you do not ever have to download Flash. If you are using Safari, Internet Explorer, or Firefox, you might have to install or update Flash. To download Flash to your computer, click on the link below.
IPADS And Flash
If you are on an iPad, the problem is that iPads do not support Flash. To play Flash content on an iPad, you need to download an app that can run Flash. One of the highest rated apps is Photon. Go to the app store to download it on your iPad. It is not free. It cost $4.99 to download. You can also click on the link below to download.
Once you download the app, click on the icon below for instructions on how to use it.
I Can't Download Attachments From My Child's Teacher
Files are usually attached to emails in a few different formats. The reason your computer may not be able to download the attachment is because it does not have the program that reads the format the teacher used. Most formats are: doc or docx using Microsoft Word, PDF using Adobe Reader, or a Jpeg which is an image or photo.
Most operating systems will be able to either convert one of these document types to a program used by your operating system or can open pdf files using Adobe Reader. To download Adobe Reader to open documents as PDFs click on the link below.
Most operating systems will be able to either convert one of these document types to a program used by your operating system or can open pdf files using Adobe Reader. To download Adobe Reader to open documents as PDFs click on the link below.
One of My kids Can Access Their Account on My Computer But the Other Kid Can't
If this is a problem, click on the link below to learn how to access all of your children's student accounts on one computer.